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Ticketing Systems Selection Guide
Having a Procedure to Select Ticketing Software Facilitates and Expedites the RFP and Selection Process
If your organization is in search of a new ticketing system, here is a detailed step-by-step guide to the RFP and system selection process.
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Step 1 - Project Preparation |
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How do you know if you're ready for a RFP? Do you have support from senior management? What about funding? How long will the process take? Our guide will help you get "buy in" from management, get your budget under control, and create a timeline with a your end-goals in mind.
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Step 2 - Request for Proposal (RFP) |
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Do you know what your needs are? What vendor will you choose? Learn how to define your system requirements and ask for what you really want.
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Step 3 - RFP Structure |
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Do you feel comfortable writing this RFP? Don't worry many people are unsure what vendors are looking for in a RFP. Read on to learn how to effectively lay out your requirements, so vendors can respond with a custom proposal for your organizations and its needs.
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Step 4 - System Selection |
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Once the RFPs start coming in, how do you evaluate them? Find out how to best select a system and a vendor for implementation.
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