To apply, please send a cover letter and resume to jobs@jcainc.com. Applications without cover letters will not be considered. No phone calls or messages please. Applications are due by 11:59 p.m. PST on July 19, 2024.
Summary
The Client Development Specialist supports our company-wide marketing and sales efforts. As a member of our distributed team, you’re part of a company with more than 30 years’ experience providing nonprofits with technical solutions and improving their business processes to help them engage with their constituents. You work with JCA leadership and consultants to pursue sales opportunities, providing support throughout the process. In collaboration with the Marketing and Sales Coordinator, you execute marketing plans and logistics to enhance the company’s client development and growth goals to help us help our clients.
Responsibilities
Sales Support
Provide clients and prospective customers with support throughout the sales process.
Provide administrative support to colleagues, including preparing sales presentations, scheduling meetings, and finalizing contracts.
Develop proposal and work order drafts, using JCA’s document repository and working knowledge of JCA’s offerings.
Support account management activities with the goal of strengthening JCA client relationships.
Provide data management support in Autotask for account and opportunity records.
Receive and evaluate inbound inquiries.
Respond to ad-hoc external prospect recommendations and referrals.
Opportunity Generation
In collaboration with JCA Leadership, identify and rank target market segments to determine areas for focus, develop strategies for identifying and cultivating targeted organizations and individuals.
Determine opportunity targets required to support our annual goals.
Track trends, opportunities, competitors, and challenges for sales.
Provide administrative support for partnership development including meeting coordination, marketing and sales collateral development, and other tasks as assigned.
Represent JCA at conferences and trade shows throughout the year.
Cultivate relationships with prospects and lapsed client accounts to enhance their perceptions of JCA, identify potential future opportunities, and cultivate referrals.
Conference and Event Coordination
Assist Operations Administrator and Marketing and Sales Coordinator with JCA’s presence at conferences and other events, including exhibit/sponsorship coordination, shipping/receiving/storage logistics for conference materials, travel arrangements, and special events.
Facilitate touchpoints on behalf of colleagues attending conferences, both pre- and post-attendance.
Assist Operations Administrator in logistical planning for annual Company Retreat, including hotel, transportation, programming, prize, and event logistics.
Skills
You are successful as the Client Development Specialist because you:
understand the nonprofit sector;
are an excellent communicator, both written and verbal;
are exceptionally organized;
are an excellent presenter;
communicate effectively with executives and decision makers at prospects and clients to understand challenges and identify solutions;
prospect new leads, identify key decision makers, and network to uncover new opportunities;
use a sales CRM tool to manage daily activities;
are experienced with Development/Advancement CRM systems such as the Raiser’s Edge, Affinaquest, ascend, or Ellucian Advance; and
work collaboratively in a team.
Qualifications
You are qualified for the position because you:
have at least two years’ experience working in nonprofit administration, services, fundraising, or related area;
have at least one year of experience in sales; and
have adhered to a consultative structured sales process.
You have an advantage in the position if you:
are based in the Chicagoland area of Illinois.
have at least two years’ experience selling to nonprofit organizations; and
have experience selling professional services.
Requirements
You may be required to:
work remotely from a home office or other remote space;
work 40 hours per week, as this is a full-time position;
travel up to six times per year;
remain in a stationary position for the majority of an eight-hour workday; and/or
move boxes weighing up to 25 pounds for various needs.
You are required to:
adhere to the company’s policies and procedures; and
embrace JCA’s core values.
Benefits
Salary range of $51,500 to $66,950, commensurate with experience and performance
Paid holidays, vacation, personal, sick, and volunteer time
401(k) retirement plan
Employee Stock Ownership Plan (ESOP)
Health, dental, and vision insurance
Life insurance and long-term disability insurance
Paid parental leave
Employee Assistance Program
Flexible Spending Account (FSA)
Dependent Care Account (DCA)
About JCA
JCA is a leading consultant to nonprofit organizations in performing arts, healthcare, higher education, and museums and attractions. Since 1988, we have helped thousands of nonprofits in North America and around the world apply data and platforms to advance their missions and optimize their operations. We are known for helping clients take great leaps forward by helping them understand, organize, and apply their rich data to accelerate their missions.
We contribute to our clients’ success each day by embracing these core values:
We act with integrity.
We hold ourselves personally accountable for our work.
We are honest, no matter what.
We are fair and respectful to our clients and to each other.
Excellence drives us.
JCA is a distributed company headquartered in New York City. The majority of our team works from home offices located across the United States and Canada. We collaborate with, and contribute to the success of, multiple internal teams, all to better serve our clients.
Equal Employment Opportunity
JCA provides equal employment opportunities in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions. JCA prohibits discrimination and harassment of any type based on the following protected characteristics: race, creed, citizenship, religion, color, sex, gender identity, gender expression, national origin, age, disability, marital status, domestic partner status, veteran or military status, sexual orientation, medical condition, ancestry, pregnancy, childbirth, or related medical conditions, AIDS/HIV status, uniformed services status, genetic information, height, weight or any other characteristic protected by federal, state or local law.
JCA supports and encourages open communication to address each employee’s concerns and expectations. We strive to create a safe and healthy work environment where all employees can be their whole selves and recognize the need for constructive and timely feedback. JCA provides reasonable accommodation for religious beliefs or practices and persons with disabilities.
