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CRM Consultant, JCA Arts Marketing

Reports to: Director, JCA Arts Marketing

To apply, please send a cover letter and resume to jobs@jcainc.com. Applications without cover letters will not be considered. No phone calls or messages please. Applications are due by 11:59 p.m. PST on April 17, 2024.

Summary 

As the CRM Consultant, you are a member of the Arts Marketing team, which works to help arts and cultural organizations optimize revenue, attendance, and audience engagement using data-driven strategies. You play an essential role in client engagements, working independently and as part of a team, ensuring that our projects successfully achieve their objectives. You will work as a Tessitura, ticketing CRM, and data ecosystem expert on projects and will also serve as project lead. You must understand the intersection of people, process, and technology within the arts & culture space.

Responsibilities 

Professional Services Consulting 

  • Design and deliver high-quality billable services and solutions to customers in the areas of arts & culture technology and operations.
  • Prepare for and lead discovery sessions to gather requirements, identify fundamental issues causing client problems or challenges, and uncover problems the client may not recognize exist.
  • Analyze, design, and document recommendations and solutions to meet client needs as they pertain to the optimization of Tessitura and the organization’s data ecosystem.
  • Act as the subject matter expert on Tessitura and related software (such as the RMA), and translate expert knowledge to support clients via data ecosystem optimization, interim staffing, process improvement, dashboard & report design, system implementation, and business process automation.
  • Provide training to clients on system functionality as needed.
  • Support colleagues and contribute to JCA’s internal resources by sharing expertise.

Account Management, Marketing and Sales 

  • Cultivate and maintain relationships at key client accounts to monitor satisfaction, identify potential opportunities and cultivate referrals.
  • Identify opportunities for additional and expanded projects.
  • Contribute new content for distribution via JCA marketing channels.
  • Represent JCA at conferences throughout the year as needed.
  • Assist with sales by participating in meetings with prospects.

Skills 

You are successful as the Consultant, JCA Arts Marketing because you: 

  • understand the arts and culture sector;
  • are an excellent communicator, both written and verbal;
  • are exceptionally organized and able to meet deadlines;
  • can analyze and synthesize clients’ inputs to develop solutions;
  • communicate effectively with clients to understand challenges and identify solutions;
  • prospect new leads, identify key decision makers, and network to uncover new opportunities;
  • are experienced with ticketing & fundraising CRM systems such as Tessitura;
  • are motivated to learn new systems, tools, and functionality;
  • are experienced using the Microsoft Office suite;
  • are experienced using Microsoft Teams or other collaboration tools;
  • have a deep understanding of arts and cultural organization operations and technology;
  • summarize intricate processes and concepts in written form;
  • provide excellent service and long-term client cultivation;
  • can successfully manage multiple priorities and timelines;
  • work independently with minimal supervision; and
  • work collaboratively in a team.

Qualifications 

You are qualified for the position because you: 

  • have a minimum of three years’ experience working as a Tessitura administrator or consultant.

You have an advantage in the position if you: 

  • have a minimum of two years’ experience in a consulting or customer service role;
  • have a minimum of one year of experience with SQL Query and SQL Server Management Studio; and
  • have a minimum of one year of experience using the RMA.

Requirements 

You may be required to: 

  • work in our NYC office or remotely from a home office or other remote space;
  • work 40 hours per week, as this is a full-time position;
  • maintain standard North American business hours with some flexibility;
  • travel at least two times per year; and
  • remain in a stationary position for the majority of an eight-hour workday.

You are required to: 

  • adhere to the company’s policies and procedures; and 
  • embrace JCA’s core values. 

Benefits 

  • Salary range of $75,000 to $90,000, commensurate with experience and performance
  • Paid holidays, vacation, personal, sick, and volunteer time
  • 401(k) retirement plan
  • Employee Stock Ownership Plan (ESOP)
  • Health, dental, and vision insurance
  • Life insurance and long-term disability insurance
  • Paid parental leave
  • Employee Assistance Program
  • Flexible Spending Account (FSA)
  • Dependent Care Account (DCA)

About JCA

JCA is the first and foremost independent consulting firm dedicated to addressing the technology and operational needs of nonprofits. We collaborate with nonprofits and partners to promote a positive global impact. Since 1988, we’ve helped thousands of nonprofits in North America and around the world leverage their CRM technology, processes, and data, to help make the world better.

We contribute to our clients’ success each day by embracing these core values: 

  • We act with integrity. 
  • We hold ourselves personally accountable for our work. 
  • We are honest, no matter what. 
  • We are fair and respectful to our clients and to each other. 
  • Excellence drives us. 

JCA is a distributed company headquartered in New York City. The majority of our team works from home offices located across the United States and Canada. We collaborate with, and contribute to the success of, multiple internal teams, all to better serve our clients.

Equal Employment Opportunity

JCA provides equal employment opportunities in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions. JCA prohibits discrimination and harassment of any type based on the following protected characteristics: race, creed, citizenship, religion, color, sex, gender identity, gender expression, national origin, age, disability, marital status, domestic partner status, veteran or military status, sexual orientation, medical condition, ancestry, pregnancy, childbirth, or related medical conditions, AIDS/HIV status, uniformed services status, genetic information, height, weight or any other characteristic protected by federal, state or local law.

JCA supports and encourages open communication to address each employee’s concerns and expectations. We strive to create a safe and healthy work environment where all employees can be their whole selves and recognize the need for constructive and timely feedback. JCA provides reasonable accommodation for religious beliefs or practices and persons with disabilities.