The Art of the Season Build: Lessons Learned on Building a Season in Your Ticketing System
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Tessitura Training & Skill Enhancement
Beyond direct support, we empower your team with the knowledge and skills to master Tessitura. Our consultants can provide tailored training sessions covering various aspects of the system, from daily operations and gift tracking to TNEW functionalities.
Equip your staff with the expertise they need to maximize your Tessitura investment and ensure smooth, efficient workflows.
Interim Tessitura Staffing
We’ll fill in the gaps in your organization’s management of Tessitura. Our expert consultants are available to act as part-time extensions of your team, providing support in all aspects of the system.
Whether you need ongoing operational assistance, specialized project support, or interim staffing to bridge transitions, our Tessitura experts can dive right in to ensure your communications and data stay in prime condition.
Gain Clear Insights with Custom Tessitura Analytics Dashboards
Having trouble identifying where you’re falling short this season? We can help you build custom Tessitura Analytics Dashboards designed to help you focus on the right metrics.
Understand your ticket sales & donation trends at a glance, identify key performance indicators, and make data-driven decisions that drive your success.
Navigate Your Season Build with Confidence
Building your season can be a demanding and time-consuming task. We offer flexible support options for your Tessitura Season Build and beyond.
From complete season builds and team training to on-demand assistance and extra hands to speed up the process, we alleviate the pressure and ensure a successful outcome. Do your future self a favor and let us help you navigate your build efficiently and effectively.
Optimize Your Tessitura for Peak Performance
Are you truly getting the most out of your Tessitura system?
Our Tessitura Optimization services dive deep into your existing setup and workflows. We identify areas for improvement, from data integrity and process automation to leveraging advanced features often overlooked.
The result? A more efficient, effective Tessitura that empowers your team, delivers richer insights, and ultimately helps you drive stronger results.
Automate Your Emails
Reduce the busy work spent on common emails and focus on the important stuff! We can guide your use of email systems, such as Prospect2 and Wordfly, to implement automated email campaigns for hands-free performance reminders & thankyous, new donor & ticket buyer welcome campaigns, and other triggered emails based on customer behavior.
Your Go-To for All Things Tessitura
Looking for other Tessitura support? We’re Tessitura experts and will fill in the gaps in your organization’s management of the system.
We’re available to provide support in all aspects of Tessitura—from season builds and gift tracking to analytics dashboard development and TNEW.
Save Time With Faster Pricing and Revenue Decisions
With Vivian, Tessitura users can unlock powerful capabilities like AI-automated dynamic pricing recommendations and predictive forecasting, fast demand and sales analysis, and milestone tracking.
Schedule a demo and see how Vivian can transform your revenue management work in Tessitura.
Blog
There’s More Than One Way to DBA
A Tessitura database administrator (DBA) wears many hats, from writing code and training users to troubleshooting and configuring the CRM system, all to ensure an organization gets the most out of its database.
In this blog, Jonathan Carpenter outlines a day in his life as a DBA for JCA’s clients.
Hear From Our Clients
I can always depend on JCA to solve Tessitura puzzles and help our team find correct and practical solutions to unique issues. They have repeatedly come to our rescue with spot-on guidance for finance, marketing, box office and data science.
Jeff Barker, Vice President of Sales and Marketing
Kansas City Symphony
Working with JCA has been foundational for Boston Lyric Opera as we reestablished and continue to grow our theatrical operations in the wake of the COVID-19 pandemic. JCA has provided detailed technical training for our Tessitura users while simultaneously providing high-level strategic partnership for our marketing, audience development, and database operations. Their team have been extraordinary partners in helping us refine and modernize our business operations to meet the needs of our current customers.
Sara O’Brien, Senior Director of Public Engagement
Boston Lyric Opera
JCA has greatly helped Ballet Arizona harness future revenue potential by performing seating chart price zone audits and guiding new box office staff by helping them understand, analyze, and utilize patron data. They were excellent in creating a dynamic pricing plan for our Nutcracker performances—one we plan to continue this season. JCA’s help throughout the past year has set Ballet Arizona up for success as we emerge from the COVID pandemic.
Chris Knudsen, Box Office Manager
Ballet Arizona
We have been partnering with JCA for over a decade on a range of projects from custom applications and segmentation to The RMA and strategic automation and marketing consultation. We value JCA’s external perspective as we work to build capacity and maximize income based on their solid analytical tools. All of this, in combination with their connection to the larger arts and cultural community, builds our confidence in decision-making while at the same time encouraging us to activate new strategies. JCA is an important and valuable member of our marketing team.
Paula Muncaster Walker, former Marketing Director, Revenue and Promotions
Stratford Festival of Canada
JCA has been an invaluable resource in our dynamic pricing strategy, giving us a leg up in reaching our goals. We also undertook a Customer Behavior Analysis and have found so many actionable takeaways from the data. Plus, the RMA and Segmentation Engine are genius companions to Tessitura for a data-first marketing strategy.
Michelle Lewandowski, Director of Marketing
Cincinnati Symphony Orchestra
JCA provided a great combination of expertise and outside perspective to help us rescale our house. They gave us smart, well-thought-out suggestions which are already making a positive impact on our ticketing and seating efforts. I definitely recommend them.
Chris Cox, Director of Marketing & Communications
Pittsburgh Opera
JCA has been a key collaborator in our journey to developing a more sustainable business model. We’ve taken advantage of JCA’s full suite of services, including audience research, pricing, interim staffing, and CRM optimization. Each interaction with their team of experts has provided us with invaluable insights and support during a pivotal time for our organization and the performing arts sector. When we’re faced with a major opportunity or challenge, we call on JCA first!
Javier Dubon, Director of Marketing & Sales
Oregon Shakespeare Festival
Jennifer and Andrew led with data to help us make some big decisions as part of a strategic initiative to rescale our hall an restructure our pricing to prioritize both the value of our artistic product and the importance of accessibility for all. They provided an incredible level of technical marketing and performing arts ticketing knowledge combined with empathy and professionalism. Our patrons are excited about the changes and the community is responding favorably to increased access to our orchestra's work!
Jessica Satava, Executive Director
Johnstown Symphony Orchestra
JCA Performing Arts has been an amazing partner to Jazz at Lincoln Center. They have been instrumental in helping us welcome in-person audiences back to our halls and meeting (if not beating) our revenue goals. We recently did a pricing study with them and were thrilled with the results. The insights they provided have been game-changing and we are confident we will continue to see the benefits for several years to come. The JCA Performing Arts team is smart, strategic, and highly creative with their approach, in addition to being a pleasure to work with.
Gabrielle Armand, Chief Marketing Officer & Vice President, Brand, Sales, and Marketing
Jazz at Lincoln Center
I have had the pleasure to work with JCA at two different major arts organizations, and have found them to be a smart, thoughtful, and useful partner. Both in large scale one-time projects like a comprehensive pricing study, or weekly tasks such as dynamic pricing and revenue maximization, it is great to work with folks with broad industry knowledge accompanied by a willingness to innovate. I have also found them especially helpful in achieving detailed, specific sales reporting and tracking that can answer questions from all corners of the organization.
John Zinn, former Director of Marketing & Sales
Oregon Symphony
JCA’s findings have helped us grow in our understanding of how we can better serve existing audiences, while shining a light on how we might expand our reach and impact with new audiences in the future.
Joseph Specter, President and General Director
Arizona Opera
It’s time to make the technical more personal.
Turn your technology investment into a powerful advantage. Our Tessitura experts are here to show you how.