JCA Office Hours | Frequently Asked Questions
How do I get started?
Getting started is straightforward. First, choose the plan that works best for your needs: Premium includes weekly sessions for hands-on, consistent support; Standard offers a session every two weeks for a balanced approach; and Basic provides one session per month to keep things light but on track. Then, select the term that fits your goals—commit to a full year, go with a six-month option, or start with a three-month trial to see how it feels. Once you’ve signed up, we’ll schedule your onboarding meeting and help you hit the ground running.
Once we sign up, how do we get started?
Your onboarding kicks off with a 60-minute session where you will meet your team, talk through your current setup, and identify your most immediate database support and training needs. From there, we will help you lock in a recurring time for your office hours—weekly, biweekly, or monthly, depending on your plan. Want to switch it up as you go? Totally fine. We’re flexible, and our goal is to fit seamlessly into your rhythm. Think of it as your personalized launchpad into smooth, supported operations.
Do you need access to our system?
Yes—we will need access to your system to support you effectively. Most plans include a set number of database administration tasks each month, and we can’t lend a hand unless we’re able to get in there and do the work. We will let you know what we need, but the setup and permissions stay fully in your control. This way, you maintain ownership of your environment while still getting the support you need.
How many of our team can we have on a call?
It’s completely up to you! You decide who and how many team members join each call. Whether it’s just one key player or your whole crew, we’re ready to collaborate whichever way works best for you.
How long will each session last?
Each office hours session will last up to 60 minutes, according to your needs.
Who sets the agenda?
You’re in the driver’s seat! You decide the agenda, the discussion points, and which questions or support tasks you want us to focus on. If something comes up outside of your session, no worries — we’ll either cover it in the next meeting or scope it separately to make sure nothing gets missed.
What if we have a question but our next session isn’t for a while?
If you have a quick question about database usage, just email your assigned JCA consultant and expect a reply within one business day. Email support is designed for fast answers like clarifying platform capabilities, offering brief best-practice tips, or helping with definitions and system navigation. For requests that need more research, investigation, or hands-on work, JCA may defer those to your next scheduled session or, if it’s outside your included support scope, suggest a separate work order. This way, we keep things efficient and focused on what matters most.
Are l training sessions included in office hours?
Yes—training sessions are included as part of your office hours plan, though they’re scheduled separately from your regular office hour meetings. The number of sessions per quarter depends on your plan, and each session typically runs between 30 to 60 minutes, depending on the topic and depth. These sessions are purpose-built to develop or enhance your team’s skills in key areas. You will have the opportunity to ask questions, explore real examples, and discuss potential process improvements with your JCA expert. Topics might include gift processing basics, record management, list building, dashboard configuration, onboarding new staff, or workflow walk-throughs—just to name a few.
Can JCA perform database administration tasks for us as part of our office hours plan?
Yes, we are ready to lend a hand! Each plan specifies the number of DBA tasks we will do for you each quarter. Examples of DBA tasks:
- Duplicate Maintenance
- List Generation
- Global Data Changes
- Routine Data Imports
- Task Documentation
- Routine Data Maintenance and Clean-up
- Report Configuration/Review
Complex or time-intensive needs, such as integrations, data modeling, custom reporting or new process development, may be excluded at the sole discretion of your JCA Consultant. These tasks may require a separate scope of work.
Will I work with the same consultant?
Yes—you’ll be assigned a primary consultant who will get to know your team, your systems, and your goals. Consistency matters, and we want you to build a strong working relationship. We also assign a backup team who can step in if your primary is out for PTO or if something unexpected comes up. That way, you always have reliable coverage and support.