Client Success Specialist, thankQ & JCA Arts Marketing
Jonathan Carpenter is an experienced nonprofit professional with over ten years of experience in the arts and culture and higher education sectors. After starting his career at MIT, Jonathan went on to work for American Conservatory Theater, the Celebrity Series of Boston, and the Boch Center. Jonathan has experience managing large technology projects, including data imports and website redesigns. He also has over five years of Tessitura experience. As the Technology Operations Manager for the Celebrity Series of Boston, he managed the organization’s use of Tessitura, led staff training efforts, and helped to foster a data-driven organizational culture. Jonathan joined the JCA team in 2020 and has enjoyed helping clients make the most of Tessitura and thankQ CRM. Jonathan earned his bachelor’s degree in Organismic & Evolutionary Biology from Harvard University.
MORE ABOUT JONATHAN
Where do you work? Where are you from?
I currently live and work in Chicago. I moved to the Midwest in 2020, but I’ve also spent time on both coasts. I grew up in Connecticut and then lived in Boston for 13 years, and I also spent just shy of 4 years in San Francisco.
What do you do at JCA?
As a thankQ client success specialist, I work with our clients using the thankQ CRM to make sure they are getting the most out of their donor database. This includes providing day-to-day support, holding regular meetings to review current issues, and leading monthly learning sessions for our user community.
What is your background? What brought you to JCA?
I have been working for non-profit organizations for most of my career. I started in development at the Massachusetts Institute of Technology, but I’ve also worked in the artistic/producing department at American Conservatory Theater, and I was the technology operations manager at the Celebrity Series of Boston. So, I like to say that I’ve experienced every facet of a non-profit first hand. I’m someone who wants to see organizations succeed, so working for JCA, particularly in a client success specialist role, seemed like a natural fit for me.
What do you do outside of JCA?
Outside of work, I enjoy taking advantage of all that Chicago has to offer, particularly its vibrant theater community and its stellar restaurants. I am the proud dog dad of a Pembroke Welsh corgi named Cannoli, and I love taking her to the park or the beach. I have also been singing for my entire life, and my current musical outlet is performing with and music directing a Chicago-based a cappella group, InVox.
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