Optimizing Your Membership Program: Two Critical Pieces of Research
Transform your relationship with visitors, donors, and members by delivering personalized experiences that attract attention. Our experienced museum and attraction consultants help you uncover valuable customer intelligence by aligning your technology solutions and business processes.
Your database is full of extremely valuable insight that can guide your decision-making on membership, pricing, segmentation, and loyalty. Our experienced museum consultants help you develop actionable business strategies that leverage customer ticketing and donation data to understand your members and their motivations.
When the aging ticketing and admissions system for Chicago’s Field Museum could no longer meet the demands of today’s patrons and museum leadership, we guided them through careful evaluation and selection of a flexible system that could adapt to their evolving needs for years to come.
Connect your data, technology, and business processes to inspire and delight your patrons. Read real stories and dive deep into expert analysis on how a few carefully-selected changes can deliver dramatic results.
We really needed help in determining the best process and provider for a new CRM system. JCA was so thorough in spending time to get to know us and our short and long-term goals. The museum has evolved quite a bit over the years, so we needed more from our CRM to help us know and engage with our visitors better. JCA built our provider selection model with pros and cons, cost comparisons, and modification capacity. The process was intense, comprehensive, and successful. Thank you JCA!
Most of us in the nonprofit world have full plates. And often those plates become overflowing when tasked with huge undertakings. Sometimes we need outside help, and for a recent project, we turned to JCA. JCA's attention to detail, ability to listen, and to create lasting documentation keeps them at the top of their field. Without it, our project would have quickly overwhelmed our team and wouldn't have been as successful as it was.
I have worked with JCA on two projects and recommend them highly. Both required a comprehensive Needs Assessment, including interviewing stakeholders throughout the organization, at all levels. Their thoroughness and professionalism were unmatched, and resulted in well-articulated, succinct reports. JCA’s expertise in data systems and technology is deep, as is their understanding of the needs and challenges of non-profit arts and culture organizations.
The USS Midway has enjoyed working with JCA. Their experts are guiding us through a complicated process, digging in to what we are looking for and have supervised each step along the way. From project management to monitoring the budgeted hours, they are true partners in this process. We are grateful for their high-level of customer service and expertise.
Turn your technology investment into a powerful advantage. Our nonprofit consulting experts are here to show you how.