Kay Harlow Promoted to Operations Manager

JCA is thrilled to announce the promotion of Kay Harlow to Operations Manager. In her time as Operations Administrator, Kay has been nothing short of extraordinary, leading JCA’s human resources initiatives with care and precision while managing our company meetings with remarkable organization and thoughtfulness. She played a pivotal role in opening our Chicago office, finding what is truly the perfect space, and coordinating everything from furniture selection to decorating and stocking supplies—transforming it into an environment that inspires collaboration and reflects who we are as a company. Her contributions, though often behind the scenes, have created a profound ripple effect—making our company stronger, more connected, and more efficient.

In her new role, Kay will take on the critical responsibility of optimizing our business systems and processes. Her candor, steady presence, and humility are qualities that set her apart and make her a trusted advisor to every one of us. Kay has an innate ability to elevate not just the work we do, but how we do it. Please join us in celebrating Kay’s well-earned promotion and in supporting her as she takes on this exciting new chapter.