Introducing JCA Office Hours for Database Support

Having served the nonprofit sector for almost 40 years, I’ve seen a lot of changes. But, in all this time, one of the things that hasn’t changed has been the gap between a software provider’s maintenance (or subscription) plan and a nonprofit’s need to optimize the use of that software. If you look at your provider’s terms and conditions, you’ll likely see things like “system uptime,” “software patches and/or updates,” “data security” and “error resolution.” But you likely won’t see anything about them being responsible for providing you with best practices for using the software. It’s time for JCA to fill that gap!

So, for all you Blackbaud (RE7, RE NXT, and BBCRM), Salesforce (NPC and NPSP), and Tessitura users out there, have you ever had a “how to” question that’s not covered by your vendor maintenance or subscription? You know, those kinds of questions where you need some consulting help but the database is running just fine?

… Maybe you’re looking for the best way to code and track funding for a new initiative.

… Or maybe you’re looking for best practices on how to restructure your proposals or, if you’re in the arts, on building out your pricing.

… Or maybe you have small projects that pop up from time to time, but you don’t have the bandwidth to do them.

We have the solution for you: JCA Office Hours for Database Support

Here’s how it works:

• You decide how often you want to meet for your office hours: weekly, bi-weekly or monthly
• Using our online booking calendar, you pick a day and time to meet from our calendar of scheduled office hours. Want the same day and time for every session? No problem! Want to mix and match times? No problem!
• Have something special you’d like to cover? You control the agenda and attendee list!
• Have a quick question you need answered but your office hours slot isn’t for a while? No problem! Just send us an email summarizing the issue and we’ll get back to you within a day.
• You can try us out for a three-month subscription – or commit to a longer term and receive a discount.

We understand that your database is more than software—it’s the heart of your operations and a record of your impact. Let us help you make the most of it.

Ready to learn more? Click below to read FAQs or contact us to start a conversation.